GREEN NATURAL SOLAR Your Premier source For Solar Lights

    Terms and Conditions

Return Policy: 

We want you to be 100% satisfied with your purchase. 

If for any reason you are not satisfied, you may return your product within 30 days of your purchase.  All returned items must be in new condition as it is received including the original box, packaging, and accessories. Missing accessories or damaged will result in additional fees. 


Replacements of Defective or Damaged Items:

If you have received a defective or damaged item, please contact us within 1 week so that we may resolve the issue and send you the replacement under our cost.  For damaged products, pictures are required. If for any reason, pictures cannot be provided as proof of damages, items must be shipped back to our warehouse for inspection (prepaid postage is not covered by us).

 

Please note the followings are considered as the defective items:

          Broken Parts

          Missing Parts

          Non-functioning item (i.e., pump does not work )

 

 Please email us at sales@greennaturalsolar.com to request a RMA (return authorization number) and return instruction before return.